Terms & Conditions

01Definitions

In these terms, “the Company”, “we” or “us” means TOP TECNO (قمة التكنولوجيا), Seeb, Muscat — Sultanate of Oman. “The Customer” or “you” means anyone who browses, buys from, or requests services through the website.

02Accounts and website use

• You must provide accurate, up-to-date information when ordering or registering.
• You are responsible for keeping your login details confidential and for all activity on your account.
• You may not use the website for any unlawful purpose, attempt to hack it, scrape it, or disrupt it.
• We may suspend any account or cancel any order in case of misuse or suspected fraud.

03Products and prices

• All prices are in Omani Rials (OMR); taxes and delivery fees are shown clearly at checkout before payment.
• We aim for accurate descriptions and photos; products may differ slightly due to lighting or manufacturer updates.
• Prices and offers may change without notice; changes do not affect confirmed orders.
• If there is an obvious pricing or stock error, we will contact you to confirm the order at the correct price or cancel it with a full refund.

04Orders and payment

• An order is confirmed once you receive our confirmation message; we may decline any order or limit quantities.
• Payment methods: bank cards through a secure payment gateway, or cash on delivery within Oman only.
• Orders to GCC countries must be paid online in advance.
• You may cancel free of charge before the order ships by contacting us, with a full refund.

05Delivery

We deliver across the Sultanate of Oman and to GCC countries, or you can collect from our branch. Delivery times and fees are set out in our Sales & Shipping Policy. Responsibility for the product passes to you upon delivery and your signature.

06Warranty

Products carry the manufacturer’s or agent’s warranty for the period stated on the product page or invoice. The warranty does not cover damage from misuse, breakage, liquids, or repair by an unauthorised party. Keep your invoice, as it is required for any claim.

07Services and projects

Enterprise services (networks, security, CCTV, AI, smart home, robotics labs) are delivered under a written quotation or contract defining scope, timeline, price, payment and warranty terms. That quotation or contract prevails if it conflicts with these terms.

08Intellectual property

All website content — text, designs, logos, images, animations and code — is owned by or licensed to TOP TECNO and may not be copied or reused without written permission. Product trademarks belong to their respective owners.

09Limitation of liability

We do our best to keep the website available and accurate, but it is provided “as is”. We are not liable for indirect damages or loss of data or profit, and our liability never exceeds the value of the order concerned, without prejudice to your rights under the Consumer Protection Law.

10Governing law

These terms are governed by the laws of the Sultanate of Oman, including the Consumer Protection Law (Royal Decree 66/2014) and its Executive Regulation, and the courts of Oman have jurisdiction over any dispute. We always try to resolve disagreements amicably through customer service first.

We may amend these terms at any time, effective from publication. If versions differ, the Arabic version prevails.

11Contact us