Privacy Policy

01Who we are

This website (toptecno.om) is operated by TOP TECNO (قمة التكنولوجيا), Seeb, Muscat — Sultanate of Oman, which is responsible for processing the personal data collected through the website and online store.

02Data we collect

• Identity and contact data: name, phone number, email, and shipping and billing address.
• Order data: products ordered, order value, payment and delivery method, and order history.
• Account data: username and password (stored encrypted) if you create an account.
• Enquiry data: what you send us through website forms, WhatsApp or email, such as project details or a site-visit request.
• Technical data: IP address, browser and device type, and pages visited, via cookies.

We do not store your card details; online payments are processed directly by our approved payment gateway.

03How we use your data

• To process and deliver your orders, issue invoices, and handle warranty and returns.
• To answer your enquiries and requests for quotations and site visits.
• To provide after-sales service and technical support.
• To improve the website and measure page performance.
• To send offers and news only if you have agreed; you can unsubscribe at any time.
• To meet legal, accounting and tax requirements in the Sultanate of Oman.

04Sharing your data

We never sell or rent your data. We share it only as needed with:

• Payment gateways, to complete online payments securely.
• Shipping and delivery companies in Oman and the GCC, to deliver your order.
• Hosting and technical service providers that run the website.
• Competent government authorities, when legally required.

These parties must protect your data and may not use it for any other purpose.

05Transfers outside Oman

Some data may be stored on hosting servers outside the Sultanate of Oman, or sent to GCC countries when we ship there. We make sure recipients offer a level of protection equivalent to Omani law, and by placing an order you expressly consent to such transfers for the purposes above.

06Cookies

• Essential: to run the cart, sign-in and remember your language.
• Analytics: to understand how the website is used and improve it.

You can disable cookies in your browser settings, but some store features may stop working.

07Retention and security

We keep your data for as long as your account or relationship with us lasts, then for the period required by accounting and tax rules, after which it is deleted or anonymised.

We use encrypted connections (HTTPS) and restricted access to protect your data. If a breach puts your data at risk, we notify the competent authority and affected individuals within the periods set by law.

08Your rights

Under the Personal Data Protection Law you have the right to:

• Access your data and obtain a copy.
• Correct or update your data.
• Request deletion, unless the law requires us to keep it.
• Withdraw your consent to processing or to marketing messages.
• Transfer your data to another party.

Send your request to info@toptecno.om; we will respond within 45 days at the latest.

09Children’s privacy

The store is not intended for purchases by anyone under 18 without a parent’s supervision, and we do not knowingly collect children’s data. For robotics and education programmes in schools, we deal with the school under its consent.

10Changes to this policy

We may update this policy from time to time; the date at the top shows the latest version. If the Arabic and English versions differ, the Arabic version prevails.

11Contact us

For any privacy question or to exercise your rights: